Amarx Search, Inc. amarx.com
Type: Full Time
Location: San Diego, CA
Pay: Per client, call us
Position ID: 1667
An excellent position with a marketing partner for industry-leading businesses
* Senior Developer – Production Support*
Please apply ONLY if you have a Bachelor's degree and 6+
years of development experience
We can ONLY consider your application if you have:
1: 6+ years of development
2: Bachelor's degree in Computer Science, or equivalent
3: Excellent skills in Oracle with PL/SQL and MS SQL Server with T-SQL
4: Strong working knowledge in Unix environment and capable of Unix Shell and PowerShell scripting
6: Familiar with Application Development Life Cycle and be able to independently participate in each components.
We are looking for an outstanding Senior Developer to provide ongoing production support for an automotive marketing platform.
== Develop and implement solutions in accordance with policies and procedures.
== Facilitate the design and implementation process for new products/projects, and evaluates impacts on the operation
== Analyze user requests and assist with design from support perspective.
== Setup/configuration of the production system
== Daily monitor and support for the production system
== Communication with development, product and account management teams etc. to address issues/concerns.
== Operation of data systems to export data to the third-party systems
== Development work for automation of operational tasks.
== Support system patch or version upgrade
== Assist with reporting tasks
== Supports the initial review and analysis of Help Desk Tickets, as per Problem Management procedures.
== Debug and trouble shoot production issues.
== Provide in-depth and strong technical specialty and knowledge to the team.
== Develop structures, forms and outputs based on business and/or application requirements
== Coordinate and conduct tests and project implementations, for the Team, under the direction of superiors.
== Administer full project documentation efforts in accordance with policy and procedure
== Advise, and mentor team members in the specialized technical areas as well as fulfill administrative duties as defined by support process
== Perform root cause analysis (RCA)
== Work with cross-functional teams during crisis to address and resolve complex incidents and problems in addition to assessment, analysis, and resolution of cross-functional issues.
== Recognize and identify potential areas where existing policies and procedures associated with support requires improvement and helps in the process improvement activity.
== Work with the Incident Monitoring and Escalation Processes and ensures that appropriate escalation of all support related issues.
== Collect data and develop metrics to report on performance against future defined Service Level Agreements and targets, and analyzes deviations from the agreed service levels and suggests actions/improvements.
== Develop Metrics to Assess & Improve Production Support services organization utilizing Continual Service Improvement methodologies. Metrics will be trended to show improvement or decline of service.
== Update/create Knowledge Base Articles and case studies as necessary.
== Assist in the creation and improvement of Knowledge Management
No interview, relocation or living expenses provided
Please send resume as a Microsoft Word attachment to email@example.com
Amarx Search, Inc. amarx.com