Title:
Help Desk / Support Representative
Skills:
MINIMUM 2 years Helpdesk experience ; ability to support Windows XP
Date:
6-27-2008
Location:
San Diego, CA
Area code:
858
Tax term:
As a W-2 Contractor through Amarx Search, Inc.
Pay rate:
$18 per hour
Length:
6 Months
Position ID:
356
An excellent position with an international storage company
* SUPPORT / HELP DESK REPRESENTATIVE *
LOCAL CANDIDATES ONLY PLEASE
No relocation, interviewing or living expenses will be paid or reimbursed
DESCRIPTION
Immediate position available for a well-spoken helpdesk representative
24/7 Call Center mandatory rotational shift work
Provide positive, professional, and courteous service while ensuring that all contacts receive a timely response and resolution on initial and follow up requests for customer reported failures, Hi-Track initiated cases, case management, case inquiries, case escalations, partner agreements, part requests, after-hours support to Europe & Asia, technical support escalations and knowledgebase support
EXPERTISE and REQUIREMENTS
2 to 5 years experience as helpdesk / support in a medium to large size company
excellent spoken and written communication skills
working knowledge of Windows XP
professional attitude
* Please send resume as a Microsoft Word attachment to resume@amarx.com *